LUDOBAAZI

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Refund & Cancellation

Financial Transparency

At LudoBaazi (operated by Anil Kumar Meena), we are committed to maintaining a highly secure, fair, and legally compliant financial environment for all our registered players.

1. Deposit Failures & Automated Refunds

We utilize highly secure third-party payment gateways for processing all deposits. In the rare event of network downtime where a transaction fails and money is deducted from your bank account but not credited to your LudoBaazi wallet, please do not panic. The amount will be automatically reversed and refunded to your original payment source by your bank or our payment gateway partner within 5 to 7 working days.

2. Match Cancellation Policy

Our platform operates on real-time matchmaking. Once a player sets a battle amount and an opponent joins the room (changing the match to 'Running Status'), the match cannot be canceled under any circumstances, and the entry fee becomes strictly non-refundable. This rule ensures fairness and prevents players from backing out to avoid skilled opponents.

3. Conflict and Dispute Resolution

If a match ends in a conflict (e.g., both players claim victory or there is a technical discrepancy), both parties must upload valid screenshots of the final game screen. Our dedicated admin team will meticulously review the submitted evidence. The decision made by the LudoBaazi admin regarding the rightful winner or the issuance of a refund will be considered absolute and final.

4. Withdrawal Rules & KYC

Users are entirely free to withdraw their legitimate winnings from their wallet. However, to comply with Indian financial regulations and prevent money laundering, KYC verification is mandatory. Withdrawal requests are processed manually to the user's linked UPI ID or bank account. Please allow 24 to 48 hours for the processing and settlement of withdrawal requests.

5. Fraudulent Activity

Any account found attempting to manipulate the game mechanics, using unauthorized mods, or engaging in fraudulent financial activities (such as chargeback fraud) will be permanently banned. In such cases, all existing wallet balances will be seized, and no refunds will be entertained.

6. Contact for Payment Issues

If you require assistance with a missing deposit, a delayed withdrawal, or a match conflict, our support team is ready to help. Reach out to us directly at anilpeepalwada@gmail.com or message us on WhatsApp at +91 6376776824.

Quick FAQs

What happens if my deposit fails but money is deducted?
The amount is completely safe. It will be automatically refunded to your original bank account or UPI source within 5 to 7 working days by the payment gateway.
Can I cancel a match after my opponent joins?
No. Once a match status changes to 'Running', it cannot be canceled, and the entry fee is strictly non-refundable to maintain a fair competitive environment.
How long does the withdrawal process take?
Withdrawal requests are processed manually to ensure security. It takes approximately 24 to 48 hours for the funds to reflect in your linked bank account or UPI.
Who decides the outcome if there is a conflict?
If both players claim victory, our admin team will review the submitted screenshots. The admin's decision regarding the winner or refund processing will be final.

Disclaimer: LudoBaazi is a skill-based online gaming platform. Users must be 18+ years of age to participate. Real-money gaming is restricted in certain regions (such as Assam, Odisha, Sikkim, Nagaland, Telangana, and Andhra Pradesh) as per local state laws. Please ensure compliance and play responsibly.